Open links to jump to page content
Voice Services

We are BT Voice Services

We are the people behind some of the UK's most extraordinary call handling.

Our people answer 40 million calls a year for some of the UK’s most critical services. We think that makes our call handling team the most capable in the industry.

About us

Backed by BT, and powered by a team of extraordinary people, we think we've built the most reliable and resilient call handling service in the UK. Our infrastructure, technology and training ensures we’ll be there when you and your customers need us most.


highly skilled people

Over 97%

Of 999 calls answered within 5 seconds


Calls answered a year


Call centres spread across the UK

What we do

Call handling

We do one thing and we do it brilliantly. From 999 emergency services to 118 directory enquiries, we can apply our call handling experience to a whole range of scenarios.

Who we can help

Whether your customers need a calm voice in a critical situation - or a friendly response to their enquiries - our team of extraordinary call handlers are experts at handling high volume inbound calls for a whole range of businesses.


To find our more about how we can help you, send your enquiry below.
We’ll be in touch to discuss how extraordinary call handling can benefit your business.

We work with