About us

Jeremy is an experienced senior leader, with over 30 years in the Telecoms Industry. Jeremy has run large scale national and international operations but is a great example of a squiggly career with leadership roles in procurement, contract and service management disciplines. 

Away from work, Jeremy is a proud dad of 5 Amazing kids and when not being a taxi, loves and lives by the sea and can often be found on a paddleboard around the coasts of the Gower peninsula.

Lorna is a graduate of the University of Hull, where she received an honours degree in Business Management. Lorna began her career in telecommunications with RNID as an Outreach Officer for Text Relay, specialising in providing technical assistance to DeafBlind customers. She has predominately worked within the customer service arena and has championed the communication needs of deaf and hard of hearing people throughout this time. Lorna now heads up the Product and Commercial team for Voice Services within BT Wholesale and Ventures.

Married with twins, Lorna enjoys spending time with her family, particularly walking and cycling, although this often means having to prize her children away from technology in order to enjoy the great outdoors.

Angela has over 20 years experience in leading people in a number of industries including Retail, wines & spirits, brewing, food manufacture and latterly telecommunications.

Angela considers herself privileged to have worked with some very creative and gifted people along the way and is passionate about the vital services that her Voice Services team currently provide for our customers.

Brian has been working at BT since 1988. He has worked in a wide variety of roles in that time including leading contact centres in both the Sales and Service environment, Business Improvement and Operational Change Implementation in the UK and in Southern Ireland.

Outside of work, Brian likes to spend his time with family and friends and, as a means of keeping fit, still plays a bit of football on a regular basis.

Cheryl has worked in BT for over 35 years ‘and she has worked predominately within the Customer Service arena, she has built a very successful career across billing, service and HR. She has gained valuable experience working in contact centres within the Consumer and Wholesale sectors, she is committed to leading her people to help them develop and grow.

Outside of work Cheryl enjoys spending time with her family, she is married to Noel and they have two daughters, Rebecca and Emma. When she gets spare time, she enjoys walking, going to the cinema and out for family meals.

Having been with BT over 24 years Kara has had the opportunity to work in a number of various roles. She joined the business as an agency advisor handling calls for the MOD (Ministry of Defence) before quickly moving into Training Delivery and Coaching working within L&D were she trained procedural and behavioural content to both new and existing advisors. Kara then spent a number of years as an operational Team Leader within Glasgow Voice Services before securing a role in the Business Support team as Business Support Professional where she was responsible for all KM and procedure content and managed our Quality team. 

Outside of work Kara’s 14-year-old daughter Ara keeps Kara busy by taxiing her around and when she can, she likes to go on long walks and hikes. Kara loves to learn new things and she’s currently working towards the Association of Project Management (APM) Qualification.

Karen has built a successful career leading call centres in BT, across a number of environments including sales, service and billing. Karen firmly believes that if her team are happy in work, and they feel connected to their leaders and their customers, they perform better. Karen is keen to fully embrace “Leading Inclusively”, and strengthen this ability within her leadership team. She goes on to say, “this matters, and our role in this is key”.

When Karen is not working, she loves spending time in her local surroundings, she considers herself very lucky to live in such a beautiful place, Anglesey in North Wales, surrounded by beautiful beaches and mountains. City breaks are also a known favourite of Karen’s as is fine dining.

Peter has 15+ years’ experience in leading teams in field and office-based roles within the water industry, including operations, planning, contact centre and project management experience. 

In his spare time, he enjoys photography, spending time with his family and is a season ticket holder at Leicester City FC. 

Andy has been with BT for over 15 years performing a number of Business Improvement and Transformation roles in various units with the Group. Andy now has the responsibility for Business Support across the Voice Services team.

When he's not at work Andy loves spending time with his wife Jennifer and two children Chloe and Jack. When Andy gets any time to himself, he can usually be found somewhere on his bike or watching Manchester United.

Angela has worked in both the Private and Public Sectors. When she set up a Contact Centre for Kirklees Council she was awarded Contact Centre of the Year and was head hunted to join BT in 2007. She has managed large Customer Service Operations and small specialised teams. Angela has worked as a Senior Customer Service Manager for Bradford & Bingley (Financial Services) when it transitioned from being a Building Society to a Bank. 

Angela has an appetite for learning and alongside her management qualifications she is a graduate of BT's Award winning TechWomen program. Married with 2 children, outside of work she enjoys walking near her home on the edge of the Yorkshire Dales and is a member of a mixed Voice Choir.