About us

Geoff has over 15 years’ experience leading contact centre operations in BT, both in the UK and overseas. Within the BT Consumer, BT Business and BT Wholesale and Ventures divisions. As a member of the BT executive coaching faculty, Geoff is passionate about leading a team that’s focused on continuous improvement and personal development.

Away from work, Geoff is interested about wildlife conservation and is slightly obsessive about cycling, he is therefore happiest when either in a mature woodland or on a bicycle – preferably both.

Lorna is a graduate of the University of Hull, where she received an honours degree in Business Management. Lorna began her career in telecommunications with RNID (now Action on Hearing Loss) as an Outreach Officer for Text Relay, specialising in providing technical assistance to DeafBlind customers. She has predominately worked within the customer service arena and has championed the communication needs of deaf and hard of hearing people throughout this time. Lorna now heads up the Product and Commercial team for Voice Services within BT Wholesale and Ventures.

Married with twins, Lorna enjoys spending time with her family, particularly walking and cycling, although this often means having to prize her children away from technology in order to enjoy the great outdoors.

Angela has over 20 years experience in leading people in a number of industries including Retail, wines & spirits, brewing, food manufacture and latterly telecommunications.

Angela considers herself privileged to have worked with some very creative and gifted people along the way and is passionate about the vital services that her Voice Services team currently provide for our customers.

Brian has worked in BT for over 29 years in a wide variety of roles including leading contact centres in both the Sales and Service environment, Business Improvement and Operational Change Implementation in the UK and in Southern Ireland.

Outside of work, Brian likes to spend his time with family and friends however he is also known to be a bit of an E-Bayer, re-living his childhood by buying and selling electronic games from a bygone era.

Tim has several years experience of successfully leading a number of different teams in BT – both in the Consumer and Wholesale sectors.

Tim is married with 2 children. In his spare time Tim loves the outdoors, walking, watching birds and his garden.

Cheryl has worked in BT for over 30 years ‘and she has worked predominately within the Customer Service arena, she has built a very successful career across billing, service and HR. She has gained valuable experience working in contact centres within the Consumer and Wholesale sectors, she is committed to leading her people to help them develop and grow.

Outside of work Cheryl enjoys spending time with her family, she is married to Noel and they have two girls, Rebecca and Emma. When she gets spare time, she enjoys jogging usually covering 20 miles per week.

Karen has built a successful career leading call centres in BT, across a number of environments including sales, service and billing. Karen firmly believes that if her people are happy in work and feel connected to their leaders and their customers, they definitely deliver better.

When Karen is not working, she loves spending time with her family. She considers herself very lucky to live in such a beautiful place, Anglesey in North Wales, and says that makes the time spent with her family even more enjoyable as she is surrounded by mountains and the most spectacular beaches.

Andy has been with BT for almost 15 years performing a number of Business Improvement and Transformation roles in various units with the Group. Andy now has the responsibility for Business Support across the Voice Services team.

When he's not at work Andy loves spending time with his wife Jennifer and two children Chloe and Jack. When Andy gets any time to himself he likes to spend it watching Manchester United.