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Voice Services

What we do

We're not just here for emergencies. We can apply our knowledge, skills and technology to a whole range of high volume, inbound call handling scenarios - from rapid response to out of hours support. Whatever we pick up the phone for, you can be sure of a level of service that no-one else can deliver.

Rapid response calls

When every second counts, we offer some of the fastest call handling response times in the UK. On average, we answer a 999 call in 0.48 seconds. Our forecasting and planning tools mean we stay ahead and can respond quickly to changing events, too.

Short duration calls

When you need help to transfer calls from A to B quickly, our team offer a fast and efficient service. We transfer most calls in under 60 seconds. Our trusted BT technology has proven itself time and time again for handling calls like these.

Critical calls

When lives depend upon it, we can react calmly and confidently. Our teams go through rigorous training to provide the best response. We’re trusted by the nation’s emergency services to handle critical calls 24/7, 365 days a year.


When you need to get the right help to your customer quickly, our team has the skills to deploy the right services while looking after customer relationships. Our experience means we can support your customers while protecting the reputation of your business.

Out of hours support/overflow

When you need someone to be there, our team are on the end of the phone 24/7, 365 days a year. We can be there to support you during busy times or to help give your customers round the clock support.

Emergency services access for deaf, hard of hearing and speech impaired people

The Relay UK service lets deaf, hard of hearing, or speech-impaired people in the UK alert police, ambulance, fire, or coastguard services by either calling via a relay assistant or texting a message to 999 using our emergencySMS service. Find out more about emergencySMS

British Sign Language (BSL) users can also access 999 BSL which is an emergency video relay service, making 999 fully accessible to all of the deaf community. More about our 999 BSL emergency video relay service.


To find our more about how we can help you, send your enquiry below.
We’ll be in touch to discuss how extraordinary call handling can benefit your business.