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Voice Services

Coronavirus: We’re here to support your business

Considering the evolving situation around coronavirus/COVID-19, we’d like to reassure you that the safety and welfare of our colleagues and customers is paramount. As your partner, we’re committed to providing and maintaining our services and support. And we’re here to help you keep your business running, by making sure you can continue to communicate and collaborate with colleagues, suppliers and customers all over the globe.


What does this mean for your business?

We have business continuity and incident management plans and processes in place, and we’re constantly reappraising our position as more information becomes available. Our plans include maintaining critical business processes as our first priority. We have certain responsibilities to support the UK Critical National Infrastructure whatever the incident or emergency.  


We’re monitoring the capacity of our phone and internet services to handle an increase in home working and keep our networks running as normal. Our network is designed to handle a 17Tb/s evening peak in consumer traffic with daytime business use around only a quarter of that – which is why we’re confident of being able to support mass-scale home working in response to COVID-19.


Remote working during the coronavirus outbreak

We know coronavirus (COVID-19) could be impacting your business and that you may feel the need to restrict travel or work remotely.  This is where technology can make the difference.


Our three-step approach to remote working

Make sure:

  1. You have the connectivity and infrastructure to support an increase in home working.
  2. You can easily protect your remote users and data.
  3. You have the collaboration tools you need to quickly facilitate remote working.


We’re well prepared for the possibility of the coronavirus outbreak escalating and we’ll work closely with you to make sure we're jointly prepared for this.


If you need any further information or help, please speak to your Account Manager or contact us.